Your Guide to VapeVM’s Delivery, Return, and Warranty Rules

How VapeVM Handles Vending Machine Returns, Shipping & Warranty—What Customers Should Know

Easy & Hassle-Free Returns at VapeVM

At VapeVM, customer satisfaction is our top priority. We strive to make your shopping experience as smooth and worry-free as possible, which is why we offer a 30-day return policy on all purchases—including our premium vending machines and accessories.

Whether you’ve simply changed your mind or encountered an issue, we’ve got you covered with a fast, transparent, and hassle-free return process. When you choose VapeVM, you can shop with total confidence.

Restocking Fee

All approved returns are subject to a $400 restocking fee per machine, which will be deducted from the total refund amount.

One-Year Warranty on VapeVM Vending Machines

Every VapeVM vending machine includes a 1-year limited warranty from the date of purchase, giving you peace of mind when investing in our equipment. The warranty covers essential system components and hardware, ensuring long-term reliability and performance.

✅ What’s Covered

  • Internal components (motors, sensors, wiring, control boards)

  • Operating software and system functionality

  • Credit card reader and communication hardware

❌ What’s Not Covered

  • Vandalism, theft, arson, or other intentional damage

  • Cosmetic damage or physical abuse

  • Damage caused by fire, water, or natural disasters

  • Repairs or modifications by unauthorized technicians

🔧 Warranty Support

We provide:

  • Free replacement parts

  • Remote troubleshooting

  • Shipping for all approved warranty repairs

Please note: Onsite labor is not included under this warranty.

VapeVM 30-Day Satisfaction Guarantee

We want you to be completely satisfied with your purchase. That’s why VapeVM offers a 30-day return policy for eligible products, so you can shop with confidence.

✅ What’s Covered Under the 30-Day Return Policy

To qualify for a return, the following conditions must be met:

  • Equipment must be unused and in its original condition

  • Accessories or parts must be unopened and unused

  • A proof of purchase is required (receipt or order number)

  • Vending machines must be palletized and shipped back via freight carrier at the customer’s expense

    We strongly recommend using a tracked freight service for secure delivery.

📦 How to Initiate Your Return

  1. Email us at [email protected] within 30 days of receiving your item.

  2. Include:

    • Your order number

    • The item(s) you’d like to return

    • A brief reason for the return

  3. Once approved, we’ll provide you with return authorization and step-by-step shipping instructions.

🚚 Return Shipping Details

  • Customers are responsible for all return shipping costs.

  • Please ensure all items are securely packaged to prevent damage during transit.

💵 Refund Processing

  • Refunds are processed within 7–10 business days after we receive and inspect the returned items.

  • Original shipping charges are non-refundable.

  • All refunds will be issued to the original payment method.

📍 Return Address

VapeVM Office
511400, Panyu, Guangzhou, China (Google Maps)

Fast Shipping & Delivery of VapeVM Vending Machines

At VapeVM, we understand how important timely delivery is to your business. That’s why all vending machine orders ship from our Cleveland, OH warehouse within 3–5 business days of purchase.

We’re committed to getting your equipment to you quickly and securely, minimizing downtime and helping you get up and running fast.

📦 What to Expect After Your Order Ships

Once your machine is on its way, you’ll receive a shipping confirmation email that includes:

  • Tracking information and real-time delivery updates

  • Onboarding instructions for setting up your VapeVM machine

  • Admin login credentials for account and inventory management

  • Step-by-step guidance on linking your bank account to the Nayax card reader

⏱️ Estimated Delivery Timeframes

  • Transit Time: Typically 10–20 business days, depending on your location

  • Total Delivery Time: Approximately 3–4 weeks from the date of purchase

Handling Damage During Transit

We take every precaution to ensure your VapeVM vending machine arrives in perfect condition. However, if your machine is damaged in transit, please notify us within 48 hours of delivery so we can take swift action.

📩 To Report Shipping Damage, Please Email:

[email protected]
Include the following information in your message:

  • Your name and order number

  • Clear photos of the damaged machine and packaging

  • A note indicating whether the damage was recorded on the carrier’s delivery paperwork

🛠️ How We’ll Resolve the Issue

Depending on the extent of the damage, we will:

  • Offer a partial refund or discount for minor cosmetic damage

  • Send replacement parts at no cost

  • Provide a full machine replacement if the equipment is non-functional

Timely reporting and clear documentation help us process your claim quickly and fairly.

Frequently Asked Questions (FAQs)

Q: Do I need a loading dock for delivery?
A: No, a loading dock is not required. Simply select Liftgate Delivery at checkout for curbside delivery to your location.

Q: Can I return a vending machine after opening it?
A: Yes, as long as the machine is unused and in its original condition. It must be palletized and returned via freight shipping at your expense.

Q: What should I do if my machine arrives damaged?
A: Contact us at [email protected] within 48 hours of delivery. Be sure to include photos of the damage. Depending on the situation, we may:

  • Issue a partial discount

  • Send replacement parts

  • Provide a full replacement if the unit is unusable

Q: How long does it take to process a refund?
A: Refunds are typically processed within 7–10 business days after we receive and inspect the returned item.